Refund policy

Last updated: August 14, 2026

We want you to be satisfied with your Guardian order. Please review the following policy before requesting a return, exchange, or cancellation.

Returns

Items may be returned within 14 days of delivery.

To be eligible for a return, your item must be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odours, deodorant, makeup, pet hair, or other signs of wear
Returned with any original tags attached, where applicable

Proof of purchase or your Guardian order number may be required.

Guardian reserves the right to refuse returns that do not meet these conditions.

Starting a Return

The fastest way to start a return is to sign in to your account, open your order, and select the item(s) you would like to return. You can also contact us at ryan.triantafillou@guardianperformance.ca with your order number and the item(s) you would like to return.

Returns must be approved before being shipped. Please do not send an item back without first contacting us, as unauthorized returns may not be accepted.

Once your return request has been approved, we will provide you with return instructions.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to sizing, fit, preference, or change of mind.

We recommend using a trackable shipping service, as Guardian cannot be responsible for return packages that are lost or damaged while being shipped back to us.

Original shipping charges are non-refundable.

If you received an incorrect, damaged, or defective item, please refer to the section below before returning it.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method for the value of the returned item.

Please allow additional time for your bank, credit card provider, or payment provider to process and post the refund.

Original shipping charges and return shipping costs are not included in the refund unless otherwise required by applicable law.

Exchanges

If you would like to exchange an eligible item for another size, please contact us at ryan.triantafillou@guardianperformance.ca.

Exchange requests are subject to product availability.

Items being exchanged must meet the same eligibility requirements as returned items. Customers are responsible for the cost of shipping the original item back to us. Guardian will arrange the replacement shipment and cover the shipping cost of sending the replacement item to you.

If the requested replacement is unavailable, we may offer a refund or another available option.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at ryan.triantafillou@guardianperformance.ca as soon as possible.

Please include:

Your order number
A description of the issue
Clear photos of the item and the issue

We will review the request and provide instructions on the appropriate resolution.

Please do not return a damaged, defective, or incorrect item before contacting us.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn, washed, altered, or damaged after delivery
Items showing signs of use or wear
Items returned outside of the return period
Gift cards
Items specifically marked Final Sale at the time of purchase

For hygiene reasons, certain products may also be designated as non-returnable. Any such restriction will be clearly stated on the applicable product page.

Sale Items

Unless an item is specifically marked Final Sale, purchasing an item at a discounted price does not automatically make it ineligible for return.

Items marked Final Sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled within 15 minutes of being placed.

You can request a cancellation by signing in to your account and opening your order. Once an order has shipped, it can no longer be cancelled and would need to go through the return process instead.

After the 15-minute cancellation window, your order may begin processing and we cannot guarantee that changes or cancellations will be possible.

If you contact us after the cancellation window, we will do our best to accommodate your request where possible, but cancellation is not guaranteed.

Order Changes

If you need to change your shipping address, size, colour, or other order information, please contact us as soon as possible at ryan.triantafillou@guardianperformance.ca.

Once an order has begun processing, changes cannot be guaranteed.

Customers are responsible for reviewing their order details and shipping information for accuracy before completing checkout.