Shipping policy

Last updated: August 14, 2026

Thank you for shopping with Guardian. We’re committed to getting your order to you as quickly and reliably as possible.

Order Processing

Please allow approximately 3–7 business days for your order to be processed before shipment.

Orders are reviewed and submitted for fulfillment daily, following our 15-minute cancellation window. Orders placed after our daily processing cutoff will generally be submitted for fulfillment the following day.

During new releases, promotional periods, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping rates are displayed at checkout based on your order and delivery location.

Any additional shipping promotions will be displayed on our website or applied at checkout when applicable.

Estimated Delivery

After your order has been processed and shipped, delivery will generally take approximately 5–15 business days, depending on your location and the shipping service used.

Please note that processing and shipping times are separate.

Delivery estimates are not guaranteed. Delays can occasionally occur due to carrier disruptions, severe weather, holidays, customs processing, or other circumstances outside of Guardian’s control.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.

Multiple Packages

In some cases, items from the same order may arrive in separate packages.

If your order is split into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional shipping fees solely because an order is shipped separately.

Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.

If you notice an error in your shipping address, please contact us as soon as possible at ryan.triantafillou@guardianperformance.ca.

We will make every reasonable effort to update your information before the order is processed. However, once an order has entered processing or has shipped, we cannot guarantee that the address can be changed.

Guardian is not responsible for orders delivered to an incorrect address as a result of information entered incorrectly by the customer.

Delayed or Lost Packages

Occasional carrier delays may occur after an order has shipped.

If your tracking information has not updated for an extended period or your package has not arrived within a reasonable period after its estimated delivery date, please contact us at ryan.triantafillou@guardianperformance.ca with your order number.

We will review the shipment and do our best to assist you.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with other members of your household, and with neighbours where appropriate.

You should also contact the shipping carrier for additional delivery information.

Guardian is not responsible for packages that have been confirmed as successfully delivered by the carrier and are subsequently lost or stolen.

Customs & Import Fees

Most standard shipments are not expected to incur additional import fees. However, certain shipping methods or destinations may occasionally be subject to customs duties, taxes, or import charges. Any such charges, if applicable, are the responsibility of the customer.

Changes and Cancellations

Orders may be cancelled within 15 minutes of being placed. Cancellation requests can be submitted through your customer account, where available, or by contacting us at ryan.triantafillou@guardianperformance.ca

Eligible cancellation requests received within this window will be reviewed before the order is submitted for fulfillment.

After the 15-minute cancellation window, orders may enter processing, and cancellations or modifications can no longer be guaranteed.

If you need to modify your order or correct your shipping information, please contact us as soon as possible. We will make every reasonable effort to accommodate your request before processing begins.